Overview
Goal
Design a comprehensive web-based search resource directory and database manager for Baltimore residents and care providers to search for social health resources based off of 211's database and the Code for America Ohana project. Mobile responsive required. This databased integrated via API with the product I concurrently designed for navigators.
Role
I served as product designer and product manager. I worked daily with the dev team to ensure design was correctly translated into code, managing the product roadmap, backlog, and communication with the client. Team included: 2 devs, 1 DevOps engineer, 1 BA, and me.
Time
May 2018 - June 2019 • Launched June 2019
My contributions
•Weekly vision alignment with client + roadmap (sprint goals) + weekly demos
•UX: research (contextual inquiry) + analysis (personas, journey mapping, information architecture) + content
•Interactions: wireframes, mockup, clickable prototypes
•UI/Visual: branding guidelines + design system
•User feedback/testing
•Lead story writing + prioritization with dev team + client
•Demos with external clients for BD
Major challenges
The filtering system was one of the most complex aspects to design. We had to do extensive user research to understand the many categories they would need to filter while searching. The list included over 80 unique filter options with 3 levels of hierarchy. This many filters were overwhelming on desktop, but on mobile were nearly impossible to navigate. We added extra features to make it easier for users to uncheck all boxes, collapse filters, and hide them when they didn't want to see the long list.

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